Refund and Returns Policy

Effective Date: October 14, 2025

Business Name: MashGem LLC
EIN: 92-3018899
Email: help@mashgem.shop
Phone: +1 (626) 660-8518
Address: 1805 Glen Ave, Pasadena, CA 91103, USA
Website: https://mashgem.shop

1. Overview

At MashGem LLC, we want you to love every accessory you purchase from us.
If you are not completely satisfied, our Refund & Return Policy ensures a smooth and fair process for returns, exchanges, and refunds.

By shopping with mashgem.shop, you agree to the terms outlined below.

2. Eligibility for Returns

To qualify for a return, the following conditions must be met:

• Items must be unused, unworn, and in their original packaging.
• All tags, labels, and accessories must remain attached.
• Return requests must be made within 14 days of delivery.
• Proof of purchase (order confirmation or receipt) is required.

Non-returnable items include:

• Earrings (for hygiene reasons)
• Personalized or custom-made items
• Sale or clearance items
• Gift cards

3. How to Initiate a Return

To request a return, please contact us at help@mashgem.shop with the following information:

• Your order number
• The item(s) you wish to return
• Reason for the return (optional, helps us improve)
• Photos, if applicable (for damaged or incorrect products)

Once your request is approved, we’ll send you return instructions and the shipping address.

Note: Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong or damaged item).

4. Refunds

After receiving and inspecting your return, we’ll notify you via email regarding the approval or rejection of your refund.

If approved:

• Refunds will be issued to your original payment method.
• Please allow 5–10 business days for the refund to appear in your account.

Please note:

• Original shipping charges are non-refundable.
• Partial refunds may be issued if the item shows signs of wear or damage not caused by us.

5. Exchanges

We offer exchanges only for defective or incorrect items.
If you’d like a different product or style, please return your original item for a refund and place a new order.

6. Damaged or Incorrect Items

If you receive a defective, damaged, or wrong item, contact us at help@mashgem.shop within 7 days of delivery.
Please include your order number and photos of the product.
We’ll quickly arrange a replacement or issue a full refund.

7. Late or Missing Refunds

If you haven’t received your refund after 10 business days:

1. Check your bank or card account again.
2. Contact your payment provider — sometimes it takes additional processing time.
3. If the issue persists, email us at help@mashgem.shop and we’ll assist you promptly.

8. Contact Us

If you have any questions about returns, refunds, or exchanges, feel free to contact our support team:

MashGem LLC
📍 1805 Glen Ave, Pasadena, CA 91103, USA
📧 Email: help@mashgem.shop
📞 Phone: +1 (626) 660-8518
🌐 Website: https://mashgem.shop