Our online store is open 24/7, and our support team is available Monday to Friday, 9:00 AM – 6:00 PM (PST).
We may experience slight delays during weekends or holidays, but we’ll get back to you as soon as possible.

If you need to modify or cancel an order, please contact us immediately at help@mashgem.shop.
Once your order has been processed or shipped, we may not be able to make changes.

We’re sorry for the inconvenience!
Please email us at help@mashgem.shop with your order number, photos of the item, and a brief description of the issue.
Our team will review your request and provide a replacement or refund as per our Refund & Return Policy.

Our office is located at:
📍 1805 Glen Ave, Pasadena, CA 91103, USA
We’re based in California, but we ship our products to customers all across the United States.